Training Regulations and General Conditions of Service

These terms and conditions of service regulate the relationship between the client of the Feng Shui Institute Portugal service, an individual hereinafter referred to as the client, and the organisation providing the services, Entre Mercúrio e Marte Lda. (NIF PT509 103 901, contacts), hereinafter referred to as FSI Portugal. Use of the services implies acceptance of and agreement with the terms and conditions of service by the Client, which constitute a contract for the provision of training services and training regulations.

1. Single and Individual Use

1.1 Attendance at courses implies acceptance of the training regulations and general conditions of use. The Client is given the opportunity to consult, read carefully and decide whether or not to accept the regulations and general conditions of use. Clients who do not agree with the terms of the regulations and general conditions of use are prohibited from registering and attending courses. With the acceptance of these terms, the day, time and IP address of the Client is recorded as a way of confirming their acceptance.

1.2 All messages sent to the e-mail address provided in the Client’s registration are intended solely and exclusively for the Client and may not be copied, reproduced, given for consultation, given for use or otherwise made available to other individuals or entities.

1.4 Although use is individual and non-transferable, the Customer may request that the services be invoiced to third parties, who will assume payment for the enrolment. The billing details are provided by the Customer at the time of registration and before payment is made.

1.5. The Client recognises that all their accesses and movements within the FSI Portugal website are recorded and that they can be used for legal purposes.

2. Reserved Use of Videos, Texts, Images and Messages

2.1. The videos, texts, images, sounds, interactive services, tutorial messages and other teaching resources or services made available by FSI Portugal, hereinafter referred to as content, are intended to be used for the exclusive purpose of attending an FSI Portugal course.

2.2. The contents for Distance Learning are made available to the client, via download, immediately after purchase and after payment has been made and received.

2.2. The customer may save and print the content made available to them as part of the training they are attending, but only for learning purposes.

2.3 The Customer may not transfer the content to third parties, copy it, reproduce it or manipulate it in whole or in part, or use the content made available to them for commercial, advertising, self-promotion or third-party training purposes, even if they mention the source. The Customer also recognises that they may not transfer the training content even to any entities that have paid for their enrolment on the course they are attending or have attended.

2.4 The Client may also not use the FSI Portugal logo under any circumstances, even if it is in the context of work carried out on the courses they attend at FSI Portugal.

2.5. In the event of publishing online work carried out within the scope of the courses attended at FSI Portugal, and if the Client wishes to use FSI Portugal’s name, the Client must mention ‘this work was carried out by the trainee (Client’s name) within the scope of the FSI Portugal course (course name) and is the sole responsibility of its author’, thus taking full responsibility for its content and dissemination and exempting FSI Portugal from any liability.

2.6 All content made available on or by FSI PORTUGAL is the property of FSI PORTUGAL and/or FSI PORTUGAL’s partner organisations or individuals and may not be copied, reproduced, quoted or manipulated, in whole or in part.

2.7. The didactic resources, advice, opinions, texts, images and other information made available in the courses are the responsibility of the authors, whether they are trainers or the partner organisations that develop them, and do not convey any official position or responsibility of FSI PORTUGAL, namely in terms of copyright.

3. Rules of Conduct

3.1. The Client agrees to be governed by the rules and conduct of good manners in accordance with Portuguese customs and undertakes to address and interact with FSI PORTUGAL’s employees, trainers and other clients in a correct and polite manner.

3.2 The Client recognises that they are prohibited from:

• Posting unsolicited commercial messages (spam), messages not related to the course themes, doubts about the assessment tests, corrections thereto, complaints, personal requests or any other messages that disturb the teaching activities and the good training environment in the discussion forums or other social interaction tools used in the training;
• Collect information about the Clients or trainers of the service including, but not limited to, name, telephone number and e-mail address, without the prior authorisation of the Clients concerned and FSI PORTUGAL;
• Create a false identity, impersonate another person or attempt to deceive other customers, trainers or FSI PORTUGAL employees;
• Transmit any material that is protected by patents, copyright or other forms of intellectual property protection and for which you do not have formalised written rights of transmission or use;
• Transmit viruses or any other type of destructive, harmful code that could cause damage to third parties;
• Use offensive language, whether towards employees, trainers or other Clients.

3.3 FSI PORTUGAL reserves the right to edit or remove any messages posted by the client on the course discussion forum if they violate the provisions of these regulations, are disruptive to the smooth running of the course, use inappropriate or offensive language or are messages that are unrelated to the subject matter of the courses and reserves the right to suspend the Client’s use of the service, without any right to reimbursement of amounts paid or compensation for suspension of the service in the event of non-compliance with the rules of conduct described above.

4. Requirements for Use

4.1. Attendance at training courses is only possible in the event of acceptance of the Training Regulations and the General Conditions of Use. If the Customer does not agree to the Training Regulations and the General Conditions of Use, they may not enrol or attend courses.

4.2. The Client is also responsible for ensuring that they have the information and communication technology (ICT) skills necessary to fully attend the training courses, guaranteeing that they have these skills when the course starts. The Client is responsible for situations in which attendance at the training course is jeopardised because it subsequently transpires that they do not have these skills.

4.3 If the Client is a minor, they must present authorisation from their legal representatives in order to attend the training. The competences developed during the training will not be certified if this authorisation and the required data from the guardian are not submitted by the end date of the course.

4.4 Use of the FSI PORTUGAL service is only possible if the Client has access to a computer with an Internet connection (preferably broadband) and a properly updated web browser and the Client is responsible for ensuring that they have the necessary means to attend the course. The Client recognises that the use of smartphones to attend the training may not be appropriate at various levels (consulting information, participating in discussions, taking tests, etc.) and is responsible for any problems arising from the selection of the device to access the training.

4.5. The Customer is responsible for all costs related to the equipment and Internet connection, in particular the costs it may incur to establish and use an Internet connection, as well as the costs of repairing the equipment or upgrading it, printing teaching resources or storing teaching resources.

4.6. The customer undertakes, prior to enrolment, to ensure compliance with the additional and specific requirements necessary to attend a particular course, namely in terms of equipment, software, skills, professional experience, academic qualifications and command of foreign languages, among others, which are mentioned on the description page of the course they intend to attend, and to submit all documents proving such compliance. Failure to fulfil these specific course requirements is the sole responsibility of the Customer and may lead to the Customer not being certified even if they pass the course.

4.7. The Client is responsible for the lack of technical conditions that make it suddenly impossible to attend the course, in whole or in part, such as computer malfunctions, problems with firewalls or protection systems installed, such as antivirus, Internet access problems, temporary Internet failures, loss of information, lack of disc space, misplacements, among others.

4.8 In the event of technical problems, such as computer breakdowns or Internet access problems, the Client is responsible for ensuring alternatives and FSI PORTUGAL cannot be held liable in this area.

4.9. The Client is responsible for ensuring written and spoken proficiency in Portuguese. The lack of a keyboard in Portuguese, which does not have the accents or graphic signs used in the Portuguese language such as the cedilla, the circumflex accent or the tilde, is not an impediment to attending the training, although it may cause difficulties in taking tests or communicating, and this is the responsibility of the Client. Although the training is given in Portuguese/English, the Client recognises that supplementary and support materials may be provided in English. The Client’s difficulty in making full use of this supplementary and accessory material due to not mastering the language is the Client’s responsibility and cannot be blamed on FSI PORTUGAL, although this may not have an impact in terms of the final assessment.

4.10. The Client is responsible for all personal and professional events that prevent them from attending all or part of the courses they have signed up for, and for the dates selected, such as unexpected professional commitments, problems with family members, chronic or sudden illnesses, difficulties in accessing e-mail, loss of e-mails, loss or forgetting of access data or forgetting the dates of the course and difficulties in keeping up with the pace or demands of the course. Except in situations in which FSI PORTUGAL carries out a formal diagnosis of training needs, duly supported by a written diagnostic report, the Client is responsible for situations in which the course is not suited to their real training needs. The Client is also responsible for situations in which their training needs or professional context change from the date of enrolment, leading to situations in which the course is not suited to their training needs.

5. Enrolment and payment

5.1. Membership of FSI PORTUGAL is free but subject to acceptance of the general operating conditions.

5.2 The Client must pay FSI PORTUGAL the amounts relating to the use of the courses they wish to attend, which are duly indicated on the description pages of each course, and which will be due as soon as the Client registers for the courses they wish to attend.

5.3 The Customer only has access to the course they wish to attend once they have enrolled, paid for it and provided proof of payment when required, and only from the start date of the course.

5.4 The Customer may enrol on any course provided that it fulfils the requirements set out in point 4. In the case of courses with specific qualification or experience requirements, the Customer must provide proof of these under penalty of penalty even if they pass.

5.5 Provided there are still places available, the Customer can enrol on the course directly on the website until the day it starts and from the page describing the course. The Customer can also enrol by telephone, chat or e-mail. Once the course has started, and provided that there are still vacancies, the Client can enrol on the course but only by telephone, chat or e-mail, and not online, and provided that FSI PORTUGAL considers that the Client is in a position to make up for lost time. In this case, although the Client does not miss any classes, he/she assumes responsibility for starting the course afterwards and there will be no compensation for the days lost.

5.6. Clients may be selected on a first-come, first-served basis, on the basis of payment of the enrolment fee and reservation of a place.

5.7. The Client recognises that there is a minimum number of participants on the courses.

5.8. The courses have a limited number of places (maximum number of participants), which can be changed at any time if FSI PORTUGAL considers that various circumstances justify it, such as, by way of example only, the existence of trainees with special needs, restricted groups or groups reserved by companies, excessive total workload of the tutor in all the courses for which they are responsible, abnormal situations of demand for enrolments, among others.

5.9. The Client is responsible for all fees charged by the banks or financial organisations through which they pay the registration fee and for ensuring that FSI PORTUGAL receives the full amount of the registration fee.

5.10. The Client recognises that, if they pay only part of the registration fee and not the full amount, the amount paid will act as a deposit to reserve a place for that edition and that, if the remaining amount is not paid by the start date of the edition, the amount paid will not be refunded and will not entitle the Client to any future credit.

5.11. Before paying for a course, the Customer may cancel the enrolment at any time, except in the cases indicated.

5.12. The Customer acknowledges that until they have paid for their enrolment they will not be able to attend the course nor will their place be guaranteed and that the fact that they have enrolled before other Customers does not give them priority access to places, which are filled on a first-come, first-served basis or by other criteria indicated in the course plan. Once payment has been made and there are vacancies, the Customer’s place is confirmed by means of an e-mail authorising access to the course.

5.13. After paying for a registration, the Customer acknowledges that they have reserved a place for themselves for a particular edition of a particular course and that changes to the start date of the training, cancellation of the registration or replacement with another course or changes to the course plan are subject to the Customer’s consent.

5.14. Ideally, the Client should check with FSI PORTUGAL immediately before making the registration payment to confirm that there are places available. If the Client makes the payment after all the places have been used up, even if the enrolment option is available on the website or there is no mention of the number of places still available for the course, FSI PORTUGAL will refund the amount paid to the Client within 5 working days.

5.15. If the course has already started, it is no longer possible to consider requests to change the start date of the course, even if the Client has not yet accessed the course, since the evaluation process is already underway.

5.16. Once the registration fee has been paid and the place has been reserved, the customer may request cancellation of the registration by 2pm on the last working day before the start of the course and request a refund, bearing an administrative processing fee equivalent to 40% of the course fee with a minimum of €15. The refund will be made within 30 working days of sending proof of the IBAN of the customer’s account. After that date and up until the start date of the course, the administrative processing fee for cancellation of registration is 50% of the course price.

5.17. Once the training has begun, if the Client wishes to cancel their enrolment, the amounts paid will not be refunded or credited, and will be considered a withdrawal, with the Client losing any rights to the amounts paid.

5.18. By registering, the Customer is declaring that they fulfil all the requirements of the course. If, during the course of the training, it is found that the Customer does not fulfil the course requirements and is consequently unable to attend the course, the Customer will not be entitled to any refund or postponement.

5.19. If the Client does not attend the course on its start date, for reasons not attributable to FSI PORTUGAL, the Client is not entitled to any refund or credit, and is considered to have withdrawn and forfeited any rights to the amounts paid, while enjoying the possibility of requesting remedial measures, namely extensions of access or re-entry to the course, which are subject to payment of the respective fees.

5.20. When completing the enrolment process, the Customer must provide billing details. The billing details provided by the Customer will be used to issue the invoice or receipt. If the Customer does not provide billing details, the invoice will be issued as an undifferentiated customer.

5.21. The Customer may request changes to the billing details by e-mail, however, requests to change the billing details or to amend invoices are subject to the return by post of the respective signed credit notes and the payment of an administrative processing fee of €10.

5.22. In the event that the Client pays for the registration by credit card, FSI PORTUGAL undertakes to guarantee the privacy of the cardholder’s data and the transaction and to comply with Redunicre’s rules on the security and transmission of card payment data and not to transmit this data to third parties. FSI PORTUGAL also undertakes to respond to any request made by the cardholder within no more than 2 working days.

5.23. The Client recognises that, by paying for a registration by credit card, they are intending to reserve their place, so the amount of the transaction may be debited immediately from their card account, even if the start date of the course (and the provision of the service) is in the future.

5.24. FSI PORTUGAL undertakes to refund the amounts paid in the event that it is unable to guarantee the operation of the course under the conditions and dates initially planned, in the event of the cancellation of courses or the non-existence of a minimum number of trainees, if any.

5.25. The sums paid by the Client are exempt from VAT and include the cost of issuing and dispatching the certificate to national or international territory in the event of success in the course.

6. Training attendance

6.1 The general timetable for each course and the dates on which lessons are available depend on the course in question and vary from course to course. The start and end date of the edition in which the Customer is enrolled and the pace at which the lessons are made available can be found on the page describing the course and from which the Customer registers. The Client recognises that the general timetable gives an estimated duration of the training, in terms of the hours the Client is expected to spend to complete the training and that this estimate is an average and may vary in each specific case. In particular, the Client may take more or less time than estimated in a given class or course, depending on their level of mastery of the topics, professional experience, ease of learning and degree of adaptation to the course format, general conditions in which they are attending the course, motivation, among other factors, and may never charge FSI PORTUGAL with any inconvenience or losses arising from having had to spend more time on the course.

6.2 The Customer acknowledges that the course page, which describes the objectives, programme, requirements, dates of editions, price and other information, indicates how the course works, which depends on the course. In particular, it is indicated whether the course is a self-learning course, i.e. without tutoring, or whether it is a course with tutoring included.

6.3 In face-to-face or blended-learning courses, the schedule of face-to-face sessions is communicated to the Customer by e-mail, stating the days, times and locations of the face-to-face sessions, as well as the particular operating conditions of these courses.

6.4 The Customer recognises that, throughout the lessons and in the discussion forums, links to external teaching resources are presented which may be temporarily or permanently unavailable, which the trainers may choose not to replace with others because they are not replaceable or for other reasons and that, because they are complementary, optional resources or merely suggestions for further reading, they do not impede the normal course of the training.

6.5. The Client recognises that, during the training, they may download, save and print, exclusively for the purposes of their learning, the didactic resources made available, namely texts, videos and exercises, and that, once the training is over, access to these materials ceases, and FSI PORTUGAL is under no obligation to make copies of messages or didactic resources available to the Client.

7. Evaluation

7.1. The Client recognises that the assessment criteria for the courses are detailed on the first two days of the course, in the discussion forum or in the first lesson.

7.2 The assessment criteria may include the assessment of the work proposed in the lessons, which may be carried out in groups if the trainer specifies this option, the results of the assessment tests and online participation in the debates launched in the forum. The specific weight of each of these elements in calculating the final mark is presented at the beginning of each course, in the discussion forum or in the first lesson.

7.3 The Client acknowledges that it is their responsibility to read, analyse and understand the assessment criteria and to be aware of the initiatives they must take in order to meet the assessment criteria and pass the training. The Client also acknowledges that it is not FSI PORTUGAL’s responsibility to make value judgements on the Client’s learning pace and time management, to monitor throughout the course whether the Client has completed all the assessment elements or meets the minimum criteria for success, or to make warnings or recommendations to the Client on how to manage their time and the missing assessment elements.

7.4 The Client recognises that if they do not say anything during the first three days of the training, it is assumed that they have read, understood and have no doubts about how they will be assessed and how their final grade will be calculated.

7.5. The Client recognises that there are minimum criteria for success on the course which must be met, failing which the Client will fail for non-compliance with the minimum criteria, even if the final average of the assessment elements is higher than 50%.

7.6 The minimum attendance specified for each course to which it applies is never less than 80% and may go up to 100%. Attendance is measured by the completion of the assessment elements of the lesson and not merely by the opening of the lesson or the downloading of the lesson materials. For the purposes of counting minimum attendance, each online debate is considered to be associated with a lesson.

7.7 While attending courses with a trainer, the Customer is entitled to tutoring from the course trainer, or another certified tutor who replaces him/her, via a discussion forum where a reply is guaranteed within 48 hours of the message being posted. Work delivered by e-mail or post or posted in forums other than those of the respective course will not be accepted. Work that is handwritten or prepared using tools that are not accessible to trainers or other Clients will also not be accepted.

7.8 The Client recognises that if they post their work or participate online in the last 48 hours of the course, feedback from the trainer is not guaranteed, even if all the contributions they make up to the end of the course are taken into account for assessment purposes.

7.8 The Client recognises that if they post their work or participate online in the last 48 hours of the course, feedback from the trainer is not guaranteed, although all contributions made until the end of the course will be taken into account for assessment purposes.

7.9 The Client recognises that it is the trainer’s job to provide teaching resources, correct work, clarify doubts about the subjects and act as a bridge between the trainee and FSI PORTUGAL, but that tutoring does not include discussing or analysing issues that go beyond the course’s themes, nor does it include specific consultancy for the Client’s particular projects.

7.10. The Client recognises that the fact that he/she does not read the messages posted on the discussion forum, is embarrassed to participate and does not want to expose him/herself publicly, or simply does not access the forum because he/she is not interested, does not have time or for any other reason, does not exempt him/her from responsibility for failing to meet the minimum criteria for passing the course.

7.11. The Client recognises that if they submit work using artificial intelligence, it will be assessed taking into account the degree to which it meets the instructions and requirements set out in the statement and the correction criteria defined for traditional answers generated by the Client themselves, but also taking into account additional criteria such as the thesis and argument presented, the evidence and examples appropriate to the context, the appropriateness of the use of artificial intelligence in the context of the proposed work, the natural integration of the parts generated by artificial intelligence into the text, the transparent recognition of these parts generated by artificial intelligence in relation to the original parts created by the Client, grammatical correctness, style and appropriate tone, the ability to demonstrate critical thinking, organisation and structure, format and presentation. These additional criteria apply exclusively to work that has been wholly or partially produced using artificial intelligence and that failure to mention the use of artificial intelligence will be penalised in the assessment of the work for plagiarism, in particular failure to indicate sources, and lack of originality. Work done using artificial intelligence will also be penalised if it is not clear that the Client has developed a critical mind on the subject or that they are unable to defend, debate and argue their own work in an original way.

7.12. For the purposes of assessing work, plagiarism is considered to be the act of using someone else’s work, ideas or words without due credit, presenting them as if they were your own. This includes, but is not limited to, direct copying (using parts of texts, sentences or paragraphs from another source without properly citing it), paraphrasing (i.e. rewriting someone else’s work without giving proper credit, even if the words are different but the main idea is the same), using artificial intelligence without mentioning this resource transparently and clearly, and self-plagiarism (reusing own work prepared for other courses or professional contexts without proper citation or reproduction authorisation from the companies involved). The Client recognises that all work is subject to plagiarism checks using plagiarism detection tools during or after the course has finished, either by the trainers or by the pedagogical coordination, internal or external auditors. Once a situation of plagiarism has been detected, there may be formal warnings to the Client, which are recorded in the assessment process, cancellation of the work, automatic failure in the course or expulsion from the course. In terms of assessment, work may be penalised for plagiarism even if no warning has been given to the Client during the training.

7.13. In the event that the Customer has failed a course, and within 90 days of the course start date, the Customer has the right to rejoin the course by paying an additional 2/3 of the price at which the course is being marketed at that time, if the course is available in the catalogue and has vacancies. Unlike situations of extension of the access period, in which the Customer only has to complete the missing assessment elements, in situations of re-entry to the course, the trainee will have to complete all the assessment elements of the course, even if they have previously completed some of these elements.

8. Attendance declarations and training certificates

8.1. The Customer is entitled to a free, computer-processed enrolment statement certifying that they have enrolled on a course. The Client may request that this declaration be issued on letterhead signed by the management of FSI PORTUGAL, paying the relevant service fee, which will also have to be paid if the Client wants the declaration before the course starts or after the course has finished.

8.2 The Client recognises that they will only be entitled to certification if they successfully complete the course.

8.3 The Client will only be issued with a certificate of completion if he or she obtains a final mark in the course of sufficient, good or very good. In the event of failure, the Client may request the issue of a statement of attendance on letterhead signed by the management of FSI PORTUGAL, yet mentioning he has failed to pass the course.

8.4 The Client acknowledges that the paper version of the certificate is sent by normal registered mail to the address indicated by the Client at the time of completing the enrolment and that failure to express non-receipt of the certificate within 5 days of notification of its dispatch does not entitle the Client to the free issue of a duplicate certificate.

8.5 The Client has the right to a free re-issue of the certificate in the event of an error attributable to FSI PORTUGAL, provided this is proven and the certificate originally issued is returned.

8.6 The Client recognises that if the certificate is issued with incorrect or outdated data due to an error not attributable to FSI PORTUGAL, the reissue of a new certificate is subject to the return of the certificate originally issued and payment of the cost of reissuing the certificate.

8.7 The Customer recognises that if the certificate is returned due to an incorrect or incomplete address, they will have to bear the cost of re-sending the certificate.

8.8 The Customer recognises that FSI PORTUGAL cannot be held responsible for the Customer receiving the certificate damaged due to mistreatment in postal handling, and the Customer must complain to CTT accompanied by the FSI PORTUGAL envelope that mentions the expression ‘do not fold’ and the card that was included in the envelope and demand that CTT pay the costs associated with issuing a duplicate of the certificate.

9. Customer Support and Complaints

9.1 FSI PORTUGAL has a Customer Support team available every working day from 9am to 1pm and from 2pm to 6pm. For the purposes of identifying working days, the municipal holiday of Alcobaça is taken into account. This support is provided by telephone, chat available on the website or e-mail.

9.2 The Customer has the right to complain. Complaints can be made by telephone (+351 965390189), by calling the national mobile network) or, preferably, in writing and addressed to the company’s management at Estrada do Taveiro, nº 24 A, 2475-041 Benedita or by e-mail info@feng-shui-institute-portugal.com . The Customer also has a complaints book available.

9.3 Complaints are dealt with by analysing the situation, looking for the causes that led to it, as well as those directly responsible, and then taking the corrective measures deemed appropriate in order to rectify the situation or prevent similar situations in the future, if justified.

9.4 The complaint is dealt with within a maximum of 15 working days and the decision is communicated to the customer by the same method used to submit the complaint or in writing.

9.5 The Customer reserves the right to contest the decision by reopening the complaint. If the Customer does not respond within 24 hours, the response is deemed to have been accepted and the complaint is filed for later statistical processing.

9.6 In the event of a dispute, the consumer may turn to an Alternative Dispute Resolution Organisation. More information on the Consumer Portal.

10. Suspension of Service and Changes to Conditions of Service

10.1 These General Conditions of Use, when accepted by the Customer, take the form of a contract between the Customer and FSI PORTUGAL.

10.2 Other training conditions may be determined in specific and complementary training contracts, the conditions of which are deemed to have been accepted when the trainee starts the training, or if they are not contested within 48 hours of the contract being sent by e-mail or if the Client subsequently pays the enrolment fee.

10.3 FSI PORTUGAL reserves the right to terminate the contract at any time if the Client violates, threatens to violate or demonstrates that they do not intend to comply with the General Conditions of Use, if FSI PORTUGAL is required to do so by law, without the right to any compensation or indemnity.

10.4 This contract, as well as any interpretation or dispute relating to it, shall be governed by Portuguese law with the exceptions specified in this contract. For the resolution of any disputes arising therefrom, the courts of Alcobaça, Portugal, shall be deemed competent, expressly waiving any other jurisdiction.

10.5 The Client may terminate the contract by sending written notice to FSI PORTUGAL at least 30 days before the start date of the course. The Client undertakes to cease any and all use, direct or indirect, of the FSI PORTUGAL service after the date of termination of the contract, paying FSI PORTUGAL any and all sums still owed and forfeiting the right to all sums paid in the meantime.

10.6 The General Conditions of Use may not be altered at any time and must be communicated to the Client by the means FSI PORTUGAL deems most convenient. Only once the new Conditions have been accepted by the Client may they come into force.

10.7 If the Client notifies FSI PORTUGAL that he does not accept the changes to the General Conditions of Use, he must immediately cease using the FSI PORTUGAL service and, if he is attending a course, he will be reimbursed the amount corresponding to the remaining days of the course, in proportion to the lessons not yet available.

10.9 The Client acknowledges that, even if it waives the General Conditions of Use, it may be held legally liable for copyright infringement, offences, debts and all consequences that may arise, directly or indirectly, from the misuse of the FSI PORTUGAL service and/or its contents and that the provisions relating to the reserved use of texts, images and services, rules of conduct and Client registration data survive the termination of the contract and remain in force even after the relationship between the Client and FSI PORTUGAL has ended.

10.10. FSI PORTUGAL reserves the right to terminate the contract under any other circumstances, simply by giving the Client at least one day’s notice, provided that it reimburses the Client for any sums paid in relation to course enrolments that have not yet begun.